Pricing

Online subscription

Our platform is designed to be entirely self-service, allowing you to choose and manage your subscription independently. All support is provided through our help desk ensuring that your questions are answered quickly and efficiently.

Easy, Self-Service Subscription Process

1. Create an Account

• Sign up on our website using your email address.
• Once logged in, you’ll find your API key in the API Keys tab of your account settings.

2. Pick a Plan

• On the Pricing page, select the subscription plan that meets your requirements.

3. Subscribe

• Click Subscribe and complete the brief billing form.
• Double-check your details and finalize your subscription.
• You can view and manage your subscriptions in the Billing Plans section of your account settings at any time.

Because our service is self-served, you can handle your entire subscription journey such as sign-up, upgrades, downgrades, or cancellation, directly from your user dashboard.

Dedicated Help Desk Support

Our support team is available via a help desk system to answer all your technical or billing queries. Simply open a ticket on our website, and we’ll respond as soon as possible.

Note: We do not provide phone support. Instead, our help desk system ensures you get clear, documented assistance that you can refer back to whenever needed.

Important Policies to Review Before Payment

We encourage you to read the following carefully before subscribing:

• Terms and Conditions of Sale
• Privacy Policy
• Website Terms and Conditions of Use

These documents explain the billing process, cancellations, data usage, data protection, and important legal details.

Accepted Payment Methods

• Credit or Debit Cards: Visa®, MasterCard®, Union Pay®, American Express®, Apple Pay®, Google Pay®, Link via Stripe®, WeChat®, Alipay+, Revolut Pay®
• Bank Transfers: Available for Professional and Expert subscriptions and for longer-term plans

Note: We do not accept cash or checks.

Monthly Subscriptions & Recurring Billing

• Immediate Charge: Upon subscribing, your card is charged for the first month.
• Recurring Fee: A fixed monthly fee is automatically billed every month thereafter.
• Fee Changes: Rates may change, but we’ll notify you in advance.
• Activation: After payment, your API key is activated, and a confirmation email (with endpoints and usage guides) is sent.

Invoices and Transaction History

• Online Access: Your invoices and payment history can be found in the Payments section of your account settings.
• Invoice Info: If you need your business details on invoices, add them under Invoice Info in your personal account.
• Bank Transfers: Invoices will be emailed to you directly by our support team. For any questions, please open a help desk ticket.

Canceling Your Subscription

• Self-Service Cancellation: Click Unsubscribe next to your active plan in your account settings. Your subscription remains valid until the end of the current billing cycle.
• Manual Invoicing: If you pay via bank transfer/manual invoicing, please contact our help desk to cancel.

Deleting Your Account

You can delete your account anytime from the Privacy Center in your account settings.

License Details

Apart from data itself, each of our subscriptions has its own license assigned to it. The license defines how you, as a user of our product, can use it. Our licenses are split into 2 groups: open licenses and licenses for business.

1. Open Licenses (CC BY-SA 4.0 and ODbL)

• For smaller or pay-as-you-go plans (such as One Call 3.0 pay-as-you-call, Startup, Developer)
• Generally suitable for small teams or non-commercial use.
• Important: consider “ShareAlike” requirement to ensure compliance with the license (see hyperlinks above for details). Alternatively, consider our business licenses below.

2. “OpenWeather for Business” License for Professional and Expert subscriptions.

• Allows the users to integrate our data into their commercial derivative product. This can be an app, website, analysis or anything else.
• “ShareAlike” requirement no longer applies
• Attribution requirement: link to the corresponding FAQ section
• Sublicensing and reselling of OpenWeather products is not allowed.

3. “OpenWeather for Business” License for Enterprise subscription.

• Allows the users to integrate our data into their commercial derivative product. This can be an app, website, analysis or anything else.
• “ShareAlike” requirement no longer applies
• No attribution to OpenWeather is required.
• Sublicensing and reselling of OpenWeather products is not allowed by default but can be discussed separately.

A visual explainer further outlines these differences. Contact our help desk if you have any questions.

Enterprise and High-Demand Solutions

For organizations requiring advanced features, larger data capacities, or extensive support, our Enterprise and OpenWeather for Business solutions offer:

• Expanded features and APIs
• Custom configuration options
• Priority support through the help desk

Contact us to learn more or to discuss your specific needs.

Additional Considerations for Online Subscriptions

1. Automatic Renewal

• Subscriptions renew each month (or year, if you select annual).
• You can cancel at any time; charges already applied for the current cycle are non-refundable.

2. Plan Changes

• Upgrades and downgrades are self-managed through your account.
• Upgrades take effect immediately; downgrades usually start the next billing cycle.

3. Sales Tax & Other Fees

• Depending on your location, taxes may be added.
• You’re responsible for any additional fees charged by your bank or card issuer.

4. Refunds & Proration

• We typically do not offer partial refunds.
• If you downgrade, the lower rate starts from the next billing cycle.

5. Free Trials (If Offered)

• Cancel before the trial ends to avoid being charged.
• If you don’t cancel, the trial converts to a paid plan automatically.

6. Usage Limits & Overage Fees

• Each plan has specific usage limits. Overage fees may apply if you exceed those limits.
• We will notify you if you approach or exceed your plan’s threshold.

7. Service Reliability & Data Accuracy

• We aim to provide accurate data and high service uptime.
• External factors may affect forecasts and API access (e.g., location data, network outages).

8. Security & Data Privacy

• We use industry-leading security measures to protect user data.
• Refer to our Privacy Policy for more details.

9. Help Desk Response Times

• We respond to tickets as quickly as possible.
• Professional and Expert plans receive priority in the queue.

Additional Resources

• FAQ: Quick answers regarding subscription, billing, and product usage.
• API Documentation: Detailed examples for each API call and its responses.
• Help Desk: Submit a ticket if you need further assistance.

Please review our Terms and Conditions of Sale, Privacy Policy, and Website Terms and Conditions of Use before finalizing your subscription.

Remember: Our service is fully self-served, and all support is handled through our help desk.