Support centre

The "Payment process" chapter is designed to help customers navigate various aspects of the payment process more effectively and reduce the number of inquiries related to payment issues. In this section, you'll find guidance on:
- Changing Your Tariff Plan: Instructions on how to effortlessly modify your current plan.
- Obtaining an Invoice: Steps to request and receive your invoices quickly and easily.
- Adjusting Payment Information: Information on how to update your payment methods and invoice details as needed.
- Accepted Payment Methods: A comprehensive list of the payment options available for your convenience.
- Payment Processing including Information about security measures in place to protect payment information.
- Troubleshooting Payment Issues: Helpful tips for resolving common payment problems you may encounter.

The "Personal Account" chapter aims to assist users in understanding and managing their personal accounts effectively. This chapter covers topics related to account management, and troubleshooting, ensuring users can quickly find the information they need. Key areas include:
- Account Management: Guidance on updating personal details such as email address and password, as well as how to set preferences and notification settings.
- Subscription Limits Exceeded: Information on what to do if you subscription limits are surpassed.
- API Call Count: Instructions on how to locate information regarding your API calls and guidance on calculating them.

The Professional API Collection section is designed to assist in navigating in the the available subscriptions and the products included with each plan. This section covers the following key topics:
- Types of Products and Data Included: Comprehensive details on the various APIs available.
- How to Choose the Right Subscription: Evaluate the different subscription plans and select the one that best meets your specific needs and objectives.
- Subscription Payments: Access detailed information about the various payment methods available.

The API Errors chapter is go-to guide for understanding the various error codes you might encounter while using our API. By familiarizing with most common errors, you’ll be better equipped to diagnose problems and troubleshoot effectively. For each error code, we provide a clear explanation of what it means and how it relates to your request or operation and describe common reasons why errors might occur, such as incorrect parameters, authentication failures, or connectivity issues. This information is designed to help you identify the issue quickly and take appropriate action.