Support centre

OpenWeather’s support centre is not only a team of specialists ready to help you with any issue but also a set of tools and resources designed to make it easier for you to use our services. Whether you are just starting out with APIs, an experienced developer, or a business, our team is ready to provide answers to your questions.

OpenWeather AI assistant Ulla

Ulla, the OpenWeather AI assistant, is an AI-powered tool trained on our products and services to provide seamless support. Whether you are exploring APIs, troubleshooting issues, or seeking guidance, Ulla is designed to aid you in navigating OpenWeather's product offerings.

What is Ulla: it is the advanced AI technology powering the OpenWeather assistant. Originally developed as a corporate AI assistant, Ulla specialises in transcriptions, summaries, and secure data management, supporting business across industries with innovative solutions. Explore more at ulla.bot.

Ulla is just starting out in beta and may make some mistakes. Consider checking important information. We are working to improve and develop the assistant to give the most accurate answers. Let us know if you notice any mistakes, and we will correct it.

  • How to start guide

    If you are recently signed up, please read How to start guide with a comprehensive guide for you to access the capabilities of OpenWeather's APIs. From initial registration to making API calls, you'll find detailed instructions, relevant links, and examples to facilitate your integration process. Whether you're a novice or an expert, this page provides clarity on harnessing and utilizing weather data for any location on the globe.

    Read "How to start" guide
  • API documentation

    Feel free to review our product tech documentation page to find the perfect fits for you and check technical information on for each product. This page is an essential guide with actual examples and comprehensive description of API calls, responses and parameters. It will help you get familiar with our offerings and how they work.

    View API documentation

FAQ

FAQ is a collection with a detailed information about most popular topics

  • Payment process

    Open FAQ
  • Subscriptions and collection

    Open FAQ
  • Personal account

    Open FAQ
  • API errors

    Open FAQ

Enquiry to OpenWeather Support

If you didn't find the answer on your question, our qualified support team is on hand to answer your questions. You can send a message on info@openweathermap.org or via special form.